How TaskRoof collects, uses, holds, protects and discloses personal information.
TaskRoof is an Australian digital marketplace operated by 9 GENS GROUP PTY LTD (ABN 73 697 588 855)
TaskRoof is designed to facilitate local economic activity by providing a digital marketplace where individuals and businesses can connect, offer their skills and services, find service opportunities, and engage independent service providers for everyday tasks and projects.
The platform aims to make participation in the service economy more accessible by creating opportunities for individuals, sole traders, and businesses to earn through their skills and services, while enabling customers to conveniently find and engage service providers for their needs.
TaskRoof acts as a facilitating platform connecting users seeking services with independent service providers. Unless expressly stated otherwise, TaskRoof does not directly provide or perform the services advertised, offered, requested or arranged between users through the platform. Service providers operate independently and are responsible for the services they agree to provide.
In this Privacy Policy, "TaskRoof", "we", "us" and "our" refer to 9 GENS GROUP PTY LTD in connection with the operation and administration of the TaskRoof platform.
This Privacy Policy explains how TaskRoof collects, uses, holds, protects and discloses personal information when individuals access, register with, communicate through or otherwise use the TaskRoof platform and its related services.
It also explains how users may access or correct their personal information, raise privacy concerns or complaints, and contact TaskRoof regarding the handling of their personal information.
We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our operations.
The personal information we collect depends on how you interact with TaskRoof and the features you use.
Account and Profile InformationWhen you create or maintain a TaskRoof account, we may collect information such as:
When you use TaskRoof to request or provide services, we may collect information relating to:
If you use TaskRoof to provide services or seek earning opportunities, we may collect information about your:
We may collect information relating to transactions conducted or facilitated through TaskRoof, including payment status, transaction amounts, refunds and other transaction records.
Where payments are processed by a third-party payment provider, payment information may be collected and processed directly by that provider.
TaskRoof does not necessarily receive or store complete payment card information.
Verification InformationWhere reasonably required for platform security, account verification or particular TaskRoof features, we may request information necessary to verify an individual, business, qualification, licence or other relevant information.
CommunicationsWe may collect communications made through or in connection with TaskRoof, including:
When you access TaskRoof, certain technical information may be collected automatically, including:
TaskRoof may collect location or service-area information where it is necessary to provide location-based features, display relevant tasks or service providers, facilitate a service request or operate other TaskRoof functionality.
Where precise device location is used, this may depend on your device permissions and settings.
We generally collect personal information directly from you when you:
We may also receive information from other TaskRoof users, payment processors, technology providers, verification providers or other third parties where reasonably necessary to operate TaskRoof.
Certain technical and usage information may be collected automatically when you access or interact with the platform.
TaskRoof may use personal information where reasonably necessary to operate, maintain and improve the platform.
This may include using information to:
Where permitted, we may also send information about TaskRoof features, updates, promotions or services.
Users may opt out of eligible marketing communications. This does not prevent TaskRoof from sending essential account, security, transaction or service communications.
TaskRoof operates as a marketplace, which means certain information needs to be shared between users for the platform to function.
Depending on how you use TaskRoof, other users may be able to see information such as your:
Additional information may be exchanged between users where necessary to arrange or complete a service.
Users should avoid posting sensitive or unnecessary personal information in publicly visible task descriptions, profiles, reviews or other public areas of TaskRoof.
We do not sell personal information as part of TaskRoof's ordinary business operations.
We may disclose personal information to third parties where reasonably necessary to operate TaskRoof.
These may include providers supporting:
We may also disclose information where reasonably necessary to investigate a dispute, complaint, suspected fraud, safety issue or breach of TaskRoof's Terms.
Information may be disclosed where required or authorised by Australian law, a court order or another lawful government or regulatory request.
TaskRoof may use third-party payment service providers to facilitate payments between users.
Payment providers may collect and process payment details in accordance with their own privacy policies, terms and security requirements.
TaskRoof may receive information relating to a transaction, such as payment status, transaction amount, payment reference, refund information or other information necessary to administer transactions through the platform.
Where payment information is processed directly by a payment provider, TaskRoof does not need to store complete payment card details.
TaskRoof may use cookies and similar technologies to support the operation and improvement of the platform.
These technologies may be used to:
You may be able to control or disable certain cookies through your browser settings.
Disabling some cookies may affect the availability or performance of certain TaskRoof features.
TaskRoof takes reasonable steps appropriate to our operations and the nature of the information involved to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include appropriate technical, organisational and access controls.
However, no online platform, electronic transmission or storage system can guarantee absolute security.
Users are responsible for keeping their account credentials secure and should not share passwords or authentication information with other people.
If you believe your TaskRoof account or personal information may have been compromised, you should contact TaskRoof as soon as reasonably possible.
Some third-party technology and service providers supporting TaskRoof may operate or process information outside Australia.
Where personal information is disclosed to an overseas recipient, TaskRoof will seek to manage that disclosure consistently with applicable Australian privacy requirements.
As TaskRoof's technology infrastructure and service providers develop, this Privacy Policy may be updated to provide further information about overseas processing or disclosure where required.
You may request access to personal information TaskRoof holds about you.
You may also request correction of information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.
Where available, certain information can be reviewed or changed directly through your TaskRoof account.
For other access or correction requests, contact TaskRoof using the contact information provided below.
We may need to verify your identity before providing access to or changing personal information.
There may be circumstances where we are permitted or required by law to refuse an access or correction request. Where applicable, we will explain our decision.
Users may request closure of their TaskRoof account in accordance with the account options or procedures available through the platform.
Closing an account does not necessarily mean that all information associated with the account will be immediately deleted.
TaskRoof may retain information where reasonably necessary for:
Where personal information is no longer required and there is no legal or legitimate reason for retaining it, we will take reasonable steps to delete or de-identify it where required by applicable law.
TaskRoof may allow users to provide ratings, reviews, comments and other content relating to services arranged through the platform.
Certain content may be visible to other TaskRoof users or the public depending on the relevant TaskRoof feature.
Users are responsible for ensuring that content they submit does not unnecessarily disclose another person"s personal or sensitive information.
TaskRoof may moderate or remove content in accordance with its Terms, policies and applicable law.
TaskRoof is intended for users who meet the eligibility requirements specified in the TaskRoof Terms and applicable law.
We do not knowingly seek to collect personal information from individuals who are not eligible to create or operate a TaskRoof account.
If we become aware that personal information has been provided contrary to TaskRoof's eligibility requirements, we may take reasonable steps to restrict or remove the relevant account or information.
If you have a concern about how TaskRoof has collected, used, stored or disclosed your personal information, please contact us.
When making a privacy complaint, please provide sufficient information for us to understand and investigate the matter.
We will aim to acknowledge and investigate privacy complaints within a reasonable period and communicate the outcome where appropriate.
If you are not satisfied with our response and applicable Australian privacy law gives you that right, you may contact the Office of the Australian Information Commissioner (OAIC).
TaskRoof may update this Privacy Policy from time to time to reflect changes to the platform, our business operations, technology, legal requirements or information-handling practices.
The current version will be published on the TaskRoof website together with its most recent update date.
Where a change materially affects how personal information is handled, TaskRoof may provide additional notice where appropriate.
Users should periodically review this Privacy Policy to remain informed about how TaskRoof handles personal information.
For privacy enquiries, access or correction requests, privacy complaints or questions regarding this Privacy Policy, please contact:
TaskRoof
Operated by 9 GENS GROUP PTY LTD
ABN: 73 697 588 855
Email: contactus@taskroof.com.au
Website: taskroof.com.au
Please include "Privacy Request" in the subject line where your enquiry relates specifically to your personal information or this Privacy Policy.
Further business contact information may be made available through TaskRoof's official contact channels where required.