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Getting Started ▼
How do I create an account? ⌄
- Click "Join Free" on any page.
- Choose whether you want to post tasks (Seeker) or offer services (Tasker).
- You can do both from one account.
- Enter your name, email, and suburb, get approved, then complete your profile setup.
How do I post a task? ⌄
- Click "Post a Task" from your dashboard or the navigation.
- Fill in the task title, description, category and budget.
- Add photos if relevant.
- Set your preferred timeline and location.
- It takes under 2 minutes and is completely free.
How do I find tasks to complete as a tasker? ⌄
- Go to "Browse Tasks" from the navigation.
- Use the filters to narrow down by category, location, budget range and distance.
- You can also set up job alerts so new matching tasks notify you in real time.
Is TaskRoof only for Australians? ⌄
- Yes. TaskRoof is built for the Australian market.
- Payments are in AUD when in-platform payments are enabled.
- Taskers should be located in Australia and provide accurate profile details.
Can I be both a seeker and a tasker? ⌄
- Absolutely. Your single account supports both roles.
- Toggle between Seeker and Tasker mode in your dashboard at any time.
- Many members do both: hire help at home and earn with their own skills.
What categories of tasks are supported? ⌄
- TaskRoof currently supports Cleaning, Lawn Mowing, Rubbish Removal, Furniture Assembly, and Moving & Delivery.
- Choose the category that best matches your task and describe what you need clearly.
Payments & Fees ▼
Seekers: No TaskRoof platform fee. You pay exactly the agreed task amount. Taskers: $ 1.98 flat service fee per completed task (Stripe fee applies) deducted from payout when the seeker approves completed work.
How much does it cost to post a task? ⌄
- Posting a task is completely free for seekers.
- There is no TaskRoof platform fee when you accept an offer.
- You only pay the agreed task amount. Stripe card processing is covered by the Tasker on their end -it is never added to your checkout.
What payment methods are accepted? ⌄
- Payments are made by credit or debit card through Stripe.
- Apple Pay and Google Pay support is coming soon.
- Bank transfer is not allowed as a checkout option.
- TaskRoof does not collect or store your card details.
When do I get paid as a tasker? ⌄
- Once the seeker approves the completed task, Stripe releases the payment.
- You'll receive the funds in your nominated bank account within 2-5 business days.
- Track all payouts in your Earnings dashboard and Payments log.
Are there any other fees I should know about? ⌄
- Seekers: no TaskRoof platform fee, only Stripe card processing (1.75% + $ 0.30).
- Taskers: $ 1.98 flat service fee per completed task deducted from payout.
Can I get a tax invoice? ⌄
- Yes. Tax invoices for all completed tasks are available in your Earnings dashboard.
- ABN holders can download GST-compliant invoices.
- The platform also provides annual summaries to assist with tax returns.
What is commission mode? ⌄
- In commission mode, TaskRoof deducts a flat $ 1.98 tasker service fee when Stripe releases payment after a completed task.
- Browsing and posting tasks stay free.
- The current rate is shown on the Pricing page.
What is the seeker processing fee? ⌄
- When you accept an offer as a seeker, a platform fee of 0% may apply to the agreed task amount (admin can set this to 0%).
- Stripe card processing is absorbed by the Tasker -it is never charged to the Seeker at checkout.
- It is shown on the offer before you accept and in your dashboard offer list.
Safety & Trust ▼
How do I know a tasker is trustworthy? ⌄
- All taskers are reviewed by the admin panel of TaskRoof Team.
- During registration, every tasker undergoes an admin verification process, including identity verification and multiple security checks to help ensure the platform remains safe and trustworthy.
- You can also review a tasker's profile before hiring, including their star rating, number of completed tasks, written reviews from verified seekers, and trust badges such as ABN Verified.
- Reviews can only be left by verified seekers after a completed task, helping ensure feedback is genuine and reliable.
How do I report suspicious behaviour? ⌄
- You can report suspicious behaviour by starting a support conversation from your dashboard or by emailing support@taskroof.com.au.
- Reports are reviewed by our moderation team during business hours.
- For urgent safety concerns, email moderator@taskroof.com.au.
- In an emergency, call 000 (Australia).
Is my personal information shared with taskers? ⌄
- No. Your full name, address and payment details are never shared with any third party.
- Only your first name, profile photo and public profile information are visible.
Disputes & Refunds ▼
What do I do if the task wasn't completed properly? ⌄
- Do not approve the task.
- Instead, use the in-app messaging to request revisions and give the tasker 48 hours to fix the issue.
- If this doesn't resolve things, go to the task page and click "Raise a Dispute" to notify our moderation team.
How do I get a refund? ⌄
- If the task never started, raise a cancellation request from the task page and you'll receive a full refund within 5-7 business days.
- If the task was partially completed, our dispute resolution team will determine a fair split based on evidence provided.
What is the dispute resolution process? ⌄
- Our 3-tier process:
- 48-hour direct negotiation between parties.
- Platform mediation by a trained human reviewer (3-5 days).
- Binding arbitration by a senior moderator if still unresolved.
- All decisions are based on evidence: messages, photos, and the task timeline.
What if I'm a tasker and haven't been paid? ⌄
- If the seeker hasn't approved your completed work within 48 hours of task completion, contact our support team.
- We will review the evidence and can release payment on your behalf if the task has clearly been completed as agreed.
For Taskers ▼
How do I write a winning offer? ⌄
- Personalise your message.
- Reference specific details from the task, explain why you are the right person, and state your availability and price clearly.
How do I get verified? ⌄
- Complete your profile from the dashboard (contact number, bio, suburb, state).
- You may upload government ID or ABN documents for manual review.
- Admin approval is required before you can submit offers or post paid tasks.
Do I need an ABN to work on TaskRoof? ⌄
- You don't need an ABN to join, but if you earn above the ATO's tax-free threshold or operate as a sole trader or contractor, you should register one.
- We verify ABNs for taskers who choose to display the ABN Verified badge, which increases trust significantly.
My Account ▼
How do I update my profile? ⌄
- Go to your Dashboard and click "Profile" in the sidebar.
- You can update your photo, bio, skills, service area, availability and rates at any time.
- Please note that users can change their name only once, and if you need to change it again after that, please reach out to our support team.
- Changes are reflected on your public profile immediately.
How do I delete my account? ⌄
- To delete your account, go to Settings → Privacy → Delete Account.
- You'll be asked to confirm.
- Accounts with pending transactions cannot be deleted until those are resolved.
- Financial records are retained as required by Australian law.
- All other personal data with TaskRoof is removed within 30 days.
I forgot my password. What do I do? ⌄
- On the login page, click "Forgot password?" and enter your registered email address.
- A reset link will be sent within a few minutes.
- If you don't see it, check your spam folder or contact support@taskroof.com.au.
Technical Issues ▼
The app isn't loading. What should I do? ⌄
- Try clearing your browser cache and reloading.
- For mobile app issues, try closing and reopening the app or reinstalling it.
- If the issue persists, please report it to our support team, and we will get back to you as soon as possible.
I'm not receiving notifications. How do I fix this? ⌄
- Check your notification settings in Dashboard → Settings → Notifications.
- Ensure your browser or app has permission to send notifications.
- Check you haven't activated "Quiet hours" mode.
- For email notifications, check your spam folder and whitelist support@taskroof.com.au.
How do I report a bug? ⌄
- Email support@taskroof.com.au with a description of the issue, the browser or device you're using, and screenshots if possible.
- Our tech team reviews all reports and aims to acknowledge and resolve them as soon as possible.
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